We're sorry to hear you are experiencing an issue redeeming your promo code.
Please note:
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Promo codes must be redeemed via the web app (https://www.veve.me/en) on a computer or with an Android phone, not via an iOS mobile device.
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You may only redeem 3 codes per hour (including attempts)
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Codes are case sensitive, please double-check your promo code when claiming before hitting submit. (i.e. try lowercase "L" and uppercase "i", "0" & "O", etc)
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If your promo codes still do not work, please wait an hour and try again.
If you are still experiencing an issue after waiting an hour, please contact Customer Support and provide them with a photo of your promo code/card (front and back) and they can further investigate.