What to do if you think your account has been compromised
If you believe your account has been accessed without your knowledge or consent, you should immediately do the following:
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Change your password. Use a unique password you don't use anywhere else. - To change your password, log out of the app and select the "Forgot Password" option.
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Let us know. Advise us by opening a ticket with Customer Support.
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Increase your security.
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Make sure you're using a password manager like 1Password or LastPass to generate and store your passwords
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Make sure you're using antivirus software and it's up to date
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Make sure you have malware protection in place
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Enable biometric security or pin code protection on your mobile devices if possible
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Enable or install firewall software to protect your computer against intrusion
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What we will do
Upon being notified of a potentially compromised account, we will immediately lock the account and require the registered owner to complete an ID verification before access is restored.
Your account security
Please note that your account security is your responsibility. You must not use passwords you have used for other accounts, and as your VeVe account can contain valuable items, you must treat VeVe as you should any other banking or financial app. You can read more about account security here.