Why don't I receive the security code email when logging in?

When you log in or use a VeVe feature that requires additional authentication you will be prompted to enter a 6-digit one-time security code (previously called OTP or 2FA - two-factor authentication) process is automatic and protects user accounts with an additional layer of security. It can't be turned off or disabled for specific users.

This code is sent to the email address associated with your VeVe account. If you aren't receiving the email, there are several troubleshooting steps you need to take before contacting support.

• Please wait 60 minutes before trying again: You may have been locked out for trying too many times in a short period.

• Check that your account email address is correct: It's easy to get your VeVe email address wrong, especially if you have more than one account. Make sure you're trying to request a security code for the right email address (check your email address history for your VeVe signup confirmation emails to be sure you're using the right account).

• Use the correct authentication method: It is important to note, that if you have an authenticator app in use instead of email verification, you'll need to use the security code from your authenticator app to successfully log in - you won't receive the code by email.

• Check your junk mail/spam folders: Check the junk mail or spam folders in your email software for an email from no-reply@veve.me with the subject "Your Security Code".

• Check your forwarding rules: If you have forwarding turned on, you may need to turn off the option to delete the original copy. For Gmail, for example, in the Forwarding and POP/IMAP tab, we recommend that you choose the option to Keep Gmail's copy in the Inbox

• Whitelist the VeVe email addresses: 

  The following is a list of email domains VeVe uses for email notifications:

  • @veve.me

  • @vevemail.me

  • @ecomi.com

  Add the email domains vevemail.me and veve.me to your contacts and "whitelist" or "allowlist" the email address with your mail provider. For example:

  • Gmail: https://downtimemonkey.com/blog/how-to-whitelist-an-email-address-in-gmail.php

  • iCloud: https://www.whitelist.guide/icloud/

  • Hotmail: https://www.ipserverone.info/knowledge-base/how-to-whitelist-or-blacklist-email-address-in-hotmail/

• Check with your ISP / IT administrator: Check that your ISP or your company IT software is not blocking or marking the 2FA emails as spam.

If you have tried all of these steps to no avail, you can log a ticket with Customer Support. We'll confirm you have followed all of these steps before trying other options.