We're sorry to hear you're experiencing an issue accessing the web app (https://www.veve.me/en).
It is important to note, if you have an authenticator app in use instead of email verification, you'll need to use the security code from your authenticator app in this instance to successfully log in.
When a security code submission on the web app does not succeed, or if your 'Confirm' button is not responding, this is usually because the email or password was entered incorrectly. - We recommend resetting your password and trying again. Make sure it's a password you haven't used before, and it should include a special character (i.e. @, $, *, !).
Please try resetting your password, even if you know it's correct.
Also make sure to log out of all other active sessions (including your phone and/or tablet apps) before attempting to log into the web app again (via the incognito or private mode on your browser).
Before trying again, please make sure you:
- Disable any VPN software
- Disable your Wi-Fi and try using mobile data (if using a phone)
- Uninstall and Re-install the VeVe app (clearing cache and data in the process)
- Try multiple browsers (on both PC/tablet and phone)
- Clear each browser's cache, cookies, and remove any browser extensions before reloading and trying again
- Try a completely different computer/device and internet connection
Trying on a completely different device and internet connection will allow you to narrow down if the issue is due to your device or your internet connection.
If you have followed all of the above steps and are still experiencing an issue, please submit a ticket with Customer Support so we may be of further assistance.