In order to log in to your VeVe account, you will need to have the VeVe App installed on your iOS or Android device first, or you can use the web app at https://www.veve.me/en.
You will need an email address you can access for opening confirmation, password reset and security code emails. Note: If you have an authenticator app in use instead of email verification, you'll need to use the security code from your authenticator app to successfully log in - security codes won't be sent by email.
You can only create ONE VeVe account per person.
To install the mobile app, search "VeVe" in the App Store on your mobile device or click one of the following links:
Download the iOS App on the Apple App Store
Download the Android App on the Google Play Store
Log in to VeVe
There are currently multiple ways to log in to VeVe; enter an email address and password in the iOS or Android mobile app or visit the web app at https://www.veve.me/en.
Forgotten Password
If you've forgotten your password, click FORGOT PASSWORD on the login page of the mobile app or web app.
If the password reset email doesn't appear in your inbox, learn how to add veve.me to your email allowlist here.
Troubleshooting
If you're unable to log in to VeVe, try the following troubleshooting steps:
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Wait 60 minutes before trying again (the app will lock you out if you fail to login too many times in a row)
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Make sure you're using the LATEST security code you've been sent by email or that has been generated by your authenticator app - in the case of email, check the time of the message, as some mail programs group similar messages together. You can only use each code once. Read more about security codes here.
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You only have 2 minutes to enter a security code once it has been requested
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You can only request a new code after 30 seconds
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Disable any VPN software
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Try disabling your WiFi and using mobile data
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Completely quit and restart the app
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Try using a different device - a friend or family member's phone or computer, for example - to install the VeVe app and login
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Try using a completely different WiFi network - perhaps at a friend's house - in case your device is unable to reach the VeVe servers through your own connection.
If you're unable to log in after following the steps above, submit a ticket with Customer Support and they can be of further assistance.